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The $37 Billion Question: What Type of Meeting Are You Running?

Posted on 
December 11, 2024

Did you know that unproductive meetings cost U.S. companies an estimated $37 billion annually? Yet, many leaders continue to waste valuable time because they fail to ask one simple question: What type of meeting am I running?

Not all meetings are created equal. They can broadly be classified into two categories: Knowledge Transfer and Knowledge Curation. Knowing the difference isn’t just a productivity hack; it’s a leadership imperative.

What Is a Knowledge Transfer Meeting?

A Knowledge Transfer meeting is about sharing information. It’s the classic “top-down” communication setting where critical data, updates, or insights are disseminated to the team. The purpose is straightforward: get everyone on the same page by ensuring the right information reaches the right people.

Examples of Knowledge Transfer Meetings:

  • Team Briefings: A leader shares updates on company performance, upcoming projects, or changes in strategy.
  • Training Sessions: Subject-matter experts provide detailed instructions or demonstrations to equip attendees with new skills or knowledge.
  • Project Kickoffs: The project manager outlines objectives, timelines, and deliverables for the team.
  • Onboarding Sessions: New hires are given an overview of company policies, tools, and processes to integrate them into the organization.
  • Quarterly Business Reviews (QBRs): Leadership shares performance metrics and future plans with key stakeholders.
These meetings are transactional, focusing on clarity and completeness of information, not collaboration or discussion. The goal is simple: absorb and understand.

What Is a Knowledge Curation Meeting?

Knowledge Curation meetings, on the other hand, focus on harnessing the collective intelligence of the group. They aim to explore ideas, solve problems, or make decisions by leveraging diverse perspectives and experiences.

Examples of Knowledge Curation Meetings:

  • Brainstorming Sessions: Team members generate ideas for a new product feature or marketing campaign.
  • Strategy Development: Leaders and stakeholders co-create a plan to tackle a specific challenge or seize an opportunity.
  • Decision-Making Meetings: The team debates options and collaboratively selects the best path forward.
  • Retrospectives: Teams reflect on what went well and what could be improved after completing a project or sprint.
  • Innovation Labs: Cross-functional groups collaborate to develop groundbreaking solutions or approaches.
These meetings are transformational and focused on collaboration and decision-making. The leader’s role shifts from presenter to facilitator, guiding the discussion and ensuring balanced participation.

Why Leaders Need to Know the Difference

Here’s the hard truth: when you’re not clear on the type of meeting you’re running, you’re setting it up to fail. A staggering 71% of senior managers report meetings are unproductive, and much of that stems from unclear objectives and poor structure.

The Pitfalls of Misalignment:

  1. Knowledge Transfer Miscast as Knowledge Curation: Imagine a project kickoff where the leader asks for team input on objectives that have already been decided. Attendees feel their time is wasted because they’re being asked to contribute to a process that doesn’t require collaboration.
  2. Knowledge Curation Framed as Knowledge Transfer: Conversely, picture a strategy session where the leader presents a pre-baked plan without inviting discussion. The team disengages, missing an opportunity to refine the strategy and build buy-in.

What About Meeting Debriefs?

Debriefing a meeting is one of the most overlooked contributors to meeting waste. Too often, leaders call a follow-up meeting to dissect what just happened, often without a clear purpose. These post-mortem meetings frequently lack structure and end up rehashing decisions, assigning blame, or pointing out missed opportunities without meaningful resolution.

Why Post-Mortem Meetings Go Wrong:

  1. Blame Over Solutions: The focus shifts to who made mistakes instead of identifying systemic issues or actionable next steps.
  2. Hindsight Bias: Attendees assume errors were obvious after the fact, ignoring the complexity of decisions made in real-time.
  3. Lack of Focus: The meeting spirals into redundant discussions or nitpicking without addressing the root causes of problems
Post-mortem meetings often fail because they combine elements of Knowledge Transfer and Knowledge Curation without clear boundaries.

Leaders attempt to analyze what went wrong (curation) while simultaneously delivering information about prior outcomes (transfer). Without explicit separation of these purposes, these meetings devolve into confusion and frustration. To avoid this, leaders need to ask themselves: Am I sharing insights, gathering feedback, or trying to do both? To make debriefs effective, leaders must:

  • Define a clear purpose (e.g., review effectiveness, assign follow-ups, extract lessons learned).
  • Use structured frameworks like “What worked, what didn’t, and what’s next” to guide the discussion.
  • Avoid holding a debrief unless there’s a compelling reason and tangible outcomes expected.

When done poorly, post-mortem meetings are just another time sink. Leaders need to ask: Was the original meeting effective enough to eliminate the need for a debrief?

Can You Do Both at Once?

There are rare instances where a meeting can successfully blend Knowledge Transfer and Knowledge Curation. For example:

  • All-Hands Meetings with Q&A: A leader shares company updates (transfer) and invites employee questions or feedback (curation).
  • Workshops: A facilitator provides foundational knowledge to participants (transfer) and then guides them through collaborative exercises (curation).
  • Product Launch Planning: The marketing team presents core launch details (transfer) and collaborates with sales on customer engagement strategies (curation).
  • Customer Advisory Boards: The company shares updates on product development (transfer) and collects insights from key customers to refine the roadmap (curation).
  • Cross-Functional Project Meetings: Teams receive updates on dependencies or progress (transfer) and then collaborate to address risks or opportunities (curation).
  • Leadership Offsites: Senior leaders review performance metrics and organizational updates (transfer) before engaging in strategic planning and brainstorming sessions (curation).

However, these hybrid meetings are fragile. Without exceptional clarity in agenda-setting and time management, they can quickly unravel.

Why These Meetings Often Fall Apart:

  • Lack of Clarity: Attendees aren’t sure whether they are there to listen or to contribute.
  • Time Mismanagement: The meeting runs out of time before meaningful collaboration can occur.
  • Cognitive Overload: Participants struggle to switch between absorbing information and generating ideas in real-time.

The Leader’s Responsibility

As a leader, your first task is to define the meeting’s primary purpose and communicate it clearly to participants. Ask yourself:

  • Am I here to share information or to gather it?
  • What outcomes do I expect from this meeting?
  • How will I structure the meeting to achieve these outcomes?

Setting Up for Success:

  1. For Knowledge Transfer Meetings:
    • Prepare clear, concise materials.
    • Allocate time for Q&A to ensure understanding.
    • Use tools like slide decks or handouts to reinforce key points.
  2. For Knowledge Curation Meetings:
    • Define the problem or opportunity to be addressed.
    • Set ground rules for participation (e.g., “one speaker at a time”).
    • Use facilitation techniques such as brainstorming frameworks or decision matrices.
  3. For Hybrid Meetings:
    • Split the agenda into distinct transfer and curation segments.
    • Use visual or verbal cues to signal transitions between modes.
    • Assign a co-facilitator to manage time and engagement.

Final Thoughts

Meetings aren’t just expensive; they’re the battlefield where clarity wins or chaos reigns. By understanding whether a meeting is about Knowledge Transfer, Knowledge Curation, or even Post-Mortem analysis, leaders can avoid the trap of “meeting for meeting’s sake” and create intentional spaces that drive value.

The next time you send a calendar invite, don’t just ask yourself what the meeting is about—ask yourself what type of meeting it is. Your team, and your bottom line, will thank you for it.
Tagged:
Best practices
Meetings
Knowledge Curation
post-mortems
Matt Archer
Chief Revenue Officer
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